MYSTERY SHOPPING EVALUATIONS  (AKA "Mystique Critique")

A custom evaluation questionnaire and specific scenario are prepared and tailored based on your needs. A current employee policy & procedures manual is helpful in customizing this form.
Scenarios range from simple observations to dining, purchases and returns etc...

"Shoppers" anonymously visit and/or call the business location to interact with employees as a regular customer.
You decide what we evaluate. Common evaluations are made in the following areas:

• Quality Of Service
• Loss Prevention
• Appearance Of Staff and Site
• Service Time
• Attitude
• Cleanliness
• Overall Perception
• Sales Skills
• Merchandising

Each question, category and overall report are scored based on your operational standards. As an example, a "Greeting" can hold a higher score value than "Cleanliness". Therefore, we can custom tailor each overall report to your company requirements.

An overall unbiased perception is recorded in detail. Reports usually include both factual and opinion based narratives.

On-going feedback is provided to benchmark performance from a customer's perspective.
Within a short time, our advanced online reporting will clearly begin to reveal weak and strong areas.

Our online system offers you 24 hour access to your reports.